Magento 2 RMA plugin is handy tool for product refunds, return, exchange & order cancellation. It allows the store owner to integrate RMA system for its customers so that they can create a request for product return within the admin specified time limit.
The extension has an intuitive interface which gives your business the ability to track, monitor, and perform any returns and exchanges for buyers. Let’s check out some more features of this amazing plugin:
1. Clear & Intuitive Interface
Magento 2 RMA extension allows customers to quickly fill up the form and mention the product name & conditions of the product, describe what’s wrong with it by adding a message/attachment agreeing on RMA policy. The customers can create the requests even without logging in.
2. Multistore Support
The module supports the multistore view, so you can effectively manage different store views and specify certain options for particular stores. You just need to specify the store view for each status and request type. It is easy to create status labels and custom email templates for each store view by using native language of your customers.
3. Quick RMA requests processing
As store admin will get the detailed problem description at once, RMA for Magento 2 acts as a handy tool which significantly reduces the time spent on request processing. The plugin allows customers and admins attach files, set up the size of file attachments and instantly gather all necessary information to process the RMA request.
4. Improved Customer Experience
By offering the customers an easy way to create RMA requests, attach additional files to their requests, and send them even without being logged in dramatically increases customers’ satisfaction. Besides, the module also allows guest visitors create RMA requests, allows RMA per item, and allows admin to create RMA requests from the admin panel.
Let’s have a quick glance at handy RMA features of this module.
- Robust RMA tracking system
- Create various request types
- Manage returns from backend
- Effective & flawless communication
- Allow guests to make returns
- Keep request history handy
- Customize RMA period
MageDelight’s RMA Magento 2 extension is a flexible and powerful module designed to help you manage product returns and exchanges in the most efficient way bringing your customer service to a new level by offering seamless returns to the shoppers. Now let’s see how this extension can prove to be beneficial for your Magento store.
Benefits of RMA module
- Customers have a hassle-free option to return or exchange the number of products they want, instead of returning all the purchased products.
- Customers can manage and discuss with support team their replacement/exchange orders at any time through emails.
- There’s no need for visitors to be logged in to request RMAs, even guest users can discuss and add comments to their requests.
- Customers can print shipping labels and confirm the package has been sent via user interface, preventing frauds.
- The store admin can help customers in creating RMA order from the backend interface.
- Add custom fields to RMA orders.
- Analyze advanced flexible RMA reports by status and requests.
Conclusion
The RMA extension is a crucial aspect of your eCommerce store, which helps you save thousands in resources, time, and money from unauthorized, lengthy return processes. It is very important add-on if you wish to build strong relationships with your customers and win their trust & loyalty.
For more information about the product features or extension pricing, contact MageDelight. We’ll be glad to serve your queries!
