Let’s start this post by pretending that you’re a customer, not an online store owner.
You have purchased several items from 3 different online stores. And while your experience was good with the first 2 stores, but the last one was a total disaster.
Your order was shipped in the wrong size, the package was damaged, and the support staff was unfriendly and unprofessional.
What will you do next?
Of course, you’ll return the item you purchased in the ‘problem’ store.
But what after that?
You’re also likely to share your experience with your friends or even post all about it on social media.
Now, let’s imagine that you’re the owner of the ‘problem’ store.
What’s your takeaway from this experience?
You would definitely want to do your best to please unsatisfied customers, right?
Well, the good news is, there is always a chance of retaining unsatisfied customers and avoiding negative word of mouth.
To save your store’s reputation and improve customer satisfaction as well as retention rate, you can always:
- Treat all your customers well from the very beginning.
- Provide your customers with an excellent customer & support service.
- Equip your support team with the right tools and authority to make the right decisions and act on your behalf.
Now, all these actions are absolutely perfect and should be implemented.
But, if your online store is based on Magento 2 platform, then there are many other ways through which you can amplify your customer engagement, satisfaction, and retention rate of your online store.
In this post, we’ve shared 3 Best Magento 2 Extensions to help you skyrocket customer engagement, satisfaction, and retention rate.
3 Best Magento 2 Extensions for Boosting Customer Engagement, Satisfaction, and Retention Rate
When it comes to eCommerce business, customer engagement is one of the most important elements. When you improve customer engagement, it directly impacts the number of satisfied customers, which ultimately boosts the customer retention rate.
Here are the 3 best Magento 2 extensions that will help you to amplify your customer engagement, satisfaction, and retention rate to a great extent.
1 – Customer Group Restriction
Customer Group Restriction is a popular and extremely effective Magento 2 extension that allows store owners to put specific restrictions on customer groups such as content access, products, prices, payment methods, and more.
With MageDelight’s Customer Group Restriction Magento 2 Extension, you can easily hide product prices, add to wishlist/cart/compare buttons, shipping methods, and replace them with static blocks.
Besides these, the extension also allows you to set a minimum order total, create redirections to selected pages, and even display a custom message to restricted users.
Overall, the Customer Group Restriction Magento 2 Extension is packed with lots of important features to easily manage customer groups in your Magento 2 store.
2 – Price per Customer
Price Per Customer is another extremely useful Magento 2 extension for boosting customer engagement, satisfaction, and retention rate of your online store.
In simple words, MageDelight’s Magento 2 Price Per Customer Extension helps store owners make their customers feel special & encourages them to buy more from their online stores.
The way it does this is by allowing store owners to offer individual prices for each customer. In addition, it also allows offering a discounted price for an entire category to all customers.
Apart from this, store owners can also add tier pricing to offer special discounts on bulk purchases.
As a result, it greatly helps in motivating customers to buy products in large quantities while also promoting the products.
Last, but not least, the import & export feature in this extension makes managing pricing for individual customers quite easy.
Overall, Price Per Customer has proven to generate a motivating factor for turning one-time/guest customers into regular/loyal customers.
3 – Customer Attribute
Customer Attribute Magento 2 Extension by MageDelight was thoughtfully designed to help store owners create unlimited numbers of attributes in order to collect necessary information about customers.
You see, by collecting as much customers’ information as possible, you get a better understanding of customers. And, based on these insights, you can also offer a more personalized experience to your customers.
This, in turn, helps store owners to prepare customer-friendly service policies, enhance marketing strategies, and eventually improve the overall customer engagement, satisfaction, and retention rate of your Magento 2 store.
Final Words…
Improving customer engagement, satisfaction, and retention rate are extremely tough in today’s competitive market.
However, these 3 Magento 2 extensions have proven to bring a positive ROI for lots of Magento 2 store owners. And now we are offering all these three together in a bundle. Buy the bundle and get an extra 10% OFF.
That being said, if you have any doubts or questions regarding any of the Magento 2 Extensions mentioned in this post, feel free to contact us at any time.
